FAQ

CONTACT US

For customer service queries please contact us@omandah.com or call (559) 464-0488

Our team are available Mon - Fri (9am - 5pm)

We will get back to you as soon as possible!

For PR enquiries: amber@emsliecreative.com

DELIVERY

1) All US & Canada orders are made to order and are dispatched within 7-10 days from order receipt. Once complete they are shipped via USPS First Class with tracking information allowing you to follow your order from the moment it is dispatched.  USPS aims to deliver all packages within 3 days of being sent (Excluding bank holidays).

2) All UK orders are made to order and ship within 7-10 days from order receipt. Once complete they are shipped via Royal Mail First Class with tracking information allowing you to follow your order from the moment it is dispatched.    (Excluding bank holidays )

3) For all Worldwide orders please allow up to 14 working days delivery from date of dispatch. ( Please note orders are dispatched promptly in the UK,  however customs can vary in each country as to how quick they release items.)

What if I am not in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

Urgent Deliveries

If you are gifting Om & Ah products and need them to arrive by a certain date we will of course try and accommodate your request but ask that you email us your order number as soon as you place it to us@omandah.com

SHIPPING TO CANADA 

Orders my be subject to import duty, please visit the following site to calculate these: http://www.purolatorinternational.com/trade-regulations#Duties

CUSTOMER SERVICE

If you have any questions about your order, please contact us via us@omandah.com and include your order number in the subject line of your email and we will get back to you as soon as we can.

Or call us on (559) 464-0488

Our team are available Mon - Fri (9am - 5pm)

RETURNS

We offer 14 days to return or exchange your items by from date of receiving, as long as the items are still in their original condition and tags still attached. 

Please email us@omandah.com for all refund or exchange enquiries

 

WHOLESALE 

Are you Interested in carrying Om & Ah London at your boutique or studio? 

We now offer wholesale worldwide!

To view our wholesale pricing visit https://omandah.com/pages/become-a-wholesaler to create your wholesale account, once approved you will be able to browse all of our wholesale collections :) 

OFFICE HOURS

Om & Ah Customer Service & Production is available

Monday to Friday  9 am - 5 pm (PT)

•Excluding Public Holidays