FAQ

CARING FOR MY OM & AH APPAREL 

We want you to enjoy your Om purchase for a long time! so here are our top tips to keeping it in perfect condition.

Machine wash warm, inside out, with like colours and fabrication

Only non-chlorine bleach

Do not tumble dry

Do not iron over text 

Do not dry clean

PROMOTIONAL CODES & FREE SHIPPING CODES

Promotional codes cannot be combined with any other offer or promotional code. Only one code can be used on any one purchase.

CONTACT US

facebook.com/omandahlondon

To contact us as quickly an as easily as possible, please use the chat on the website, accessed by the pop up on the bottom left of the screen <3

On Demand Sustainable Production

Within the fashion industry, it is estimated that around 30% of product which is produced and printed, ends up in land fill or is destroyed before it is ever sold. At Om & Ah, we have a goal of reducing waste and becoming a sustainable brand. 

We have therefore adopted a state of the art print on demand production model which sees our orders produced only after the point of sale. This helps to massively reduce waste within our business.

UK Production

All of our garments are currently finished in our specialist UK production facility and shipped around the globe. Production times for orders can vary, so whilst the majority of our orders will be dispatched within 1-3 working days, some orders can be delayed for a variety of reasons which are often outside of our control. We therefore ask that you allow up to 7 working days for production and dispatch. Please ensure you check if any customs fees will be incurred as your garment travels from the UK.

Delivery

All orders are currently shipping from our UK facility, so please consider that there may be additional import charges depending on your location.

Shipping times can vary but are estimated below;

From dispatch:

UK - 1-2 Working Days
Europe - 3-5 Working Days
USA - 5-10 Working Days
Rest of the world - 7-10 Working Days

What if I am not in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

RETURNS

We offer 14 days to return your items by from date of receiving, as long as the items are still in their original condition and tags still attached. If the order is being returned in FULL (All items) please return inside the OM dust bag they arrived in to:

Om & Ah London, Unit 2/14, Premier Park, Winsford, Cheshire, CW7 3PH, United Kingdom

(please include a note with your order number so we can quickly locate you and instructions for return/ exchange)

PLEASE ALSO ALLOW UP TO 10 WORKING DAYS FOR REFUNDS TO BE PROCESSED from the date that we receive the items back - please note we do aim to be quicker than 10 days. 

WHOLESALE 

Are you Interested in carrying Om & Ah London at your boutique or studio? 

OFFICE HOURS

We check our homepage chat system at least once per day, 365 days a year. 

To contact us as quickly an as easily as possible, please use the chat on the website, accessed by the pop up on the bottom left of the screen <3